Caro presidente dell’Associazione per Villa Pamphilj, chi risponde a questo suo articolo è il presidente del Corsaorientamento Club Roma.
Così come le ho detto martedì di persona, le ribadisco anche qui la mia ammirazione per il suo impegno profondo nel tutelare Villa Pamphilj, evidenziando quanto di marcio è nascosto qua e la.
Ritengo altresì che sia doveroso fare le dovute distinzioni tra chi deturpa, sporca, degrada e insulta i nostri parchi e chi invece tenta e riesce da anni a far vivere gli spazi verdi in modo alternativo e (al contrario di come lei afferma) sicuro e attento. Lei ci ha trattato per l’ennesima volta come delinquenti.
Ormai da molti anni il nostro Club promuove l’orienteering (www.fiso.it per chi volesse approfondire di cosa si tratta) attraverso gare rivolte ad agonisti e neofiti e attraverso momenti promozionali sia scolastici che non.
Esistiamo da oltre 20 anni e organizziamo manifestazioni da altrettanto tempo. Ogni nostro istruttore è un tecnico federale e la maggior parte di noi ha esperienza pluriennale.
Nello specifico martedì è stata una delle tante mattine dedicate alle scuole che ha portato oltre 12 classi, provenienti da Roma e dintorni, a conoscere e vivere villa Pamphilj attraverso il nostro sport.
Anche ieri lei si è presentato attaccandoci (si..perché è così che lei ci approccia) gridando che non avevamo i permessi per entrare con la macchina, ma li avevamo, e allora ha asserito che non era la targa giusta, ma lo era, e allora ha detto che negli anni passati non li avevamo…(!!!)
Ha poi continuato accusandoci di negligenza e di incompetenza…e allora le abbiamo fatto notare che in tanti anni di attività, con migliaia di persone, adulti e bambini, non è MAI accaduto nulla, e lei ha semplicemente detto che siamo stati fortunati (la qual cosa non credo che regga) e che non sappiamo fare il nostro lavoro…
Le ho anche ricordato che negli anni passati, per quieto vivere, il nostro ex presidente ha parlato con lei ricevendo indicazioni dei punti/zone che a suo parere erano da evitare rivedendo gli esercizi allontanando ulteriormente i punti di controllo dalle aree segnalateci…ma lei ha negato di aver avuto questo dialogo…e che comunque abbiamo peggiorato la cosa, ammettendo così che la modifica era stata effettivamente fatta (perché avremmo dovuto farlo se non fosse avvenuto quel discorso?).
Credo che anche il modo in cui vengono dette le proprie opinioni sia importante…infatti alcuni docenti ed anche alcuni ragazzi, negli anni, ci hanno riferito di essere stati fermati da lei e di aver ricevuto avvertimenti forti…screditando noi e soprattutto spaventando loro, durante l’attività. Posso anche capire la buona fede e le buone intenzioni, ma forse non si è reso conto che in questo caso è stato proprio lei l’unico ad importunarli e a spaventarli.
Ci ha solo attaccato, come fossimo noi coloro che rendono insicura villa Pamphilj.
Ma precisiamo punto per punto le sue accuse (perché di questo si tratta).
Come si evince anche dalle foto da lei scattate, il luogo dove iniziano e terminano i nostri esercizi sono sempre al centro degli esercizi stessi, di modo che i ragazzi abbiano sempre un riferimento.
Siamo tutti istruttori federali ma non siamo soli. I docenti sono parte integrante della giornata e si muovono assieme ai ragazzi, pronti a interagire con noi in ogni momento di necessità.
Sempre da come si evidenzia dalle sue foto, i punti di controllo sono visibili da lontano e TUTTI fuori da boschi e vicino a sentieri più o meno grandi che permettono loro di muoversi in sicurezza.
Come ben saprà, per poter praticare l’orienteering si utilizzano mappe che vanno stampate giorni prima e quindi i punti di controllo devono essere posizionati esattamente dove indicato dalla mappa e se il giorno della manifestazione, durante la posa dei punti di controllo, il nostro istruttore non si accorge di sporcizie varie (che puntualmente provvediamo a rimuovere), la cosa ci dispiace, ma non possiamo essere additati come superficiali e noncuranti. Come le ho mostrato proprio ieri, al termine della giornata nella mia sacca erano presenti pezzi di carta e bottigliette di plastica, che durante il recupero dei punti di controllo ho trovato lungo la mia strada… il mondo degli orientisti tiene profondamente alla sicurezza soprattutto dei ragazzi e alla pulizia delle aree verdi, che consideriamo il nostro mondo.
Mi metto nei panni di chi non conosce il nostro sport e che non può quindi immaginare la cura dei dettagli, la responsabilità durante la preparazione degli esercizi e l’impegno in generale che questo meraviglioso sport richiede e quindi, magari genitore, nel leggere le sue parole, ci giudica incoscienti e chissà cos’altro…
Questa è la cosa che mi rammarica di più. Una persona parla e un’altra si fa un’opinione in base a quanto legge. Non può ovviamente essere altrimenti.
Il nostro club non ha mai ribattuto alle accuse da lei rivolteci in questi anni, oggi ho deciso di rispondere per cercare di diffondere una corretta informazione a chi segue questa pagina, ma ritengo anche sterile dibattere con un muro di gomma, perciò non lo farò una seconda volta.
Ogni tanto c’è chi prova ad indicare le stelle…ma poi c’è chi si intestardisce a guardare il dito.
Cordiali saluti
Stefano Zarfati
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or
non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent
customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service
needed by a company’s customers? Plus, wouldn’t it be a disservice to customers
if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s
an essential cog in an organization. Like sales and marketing, customer service should
already be in play during a company’s first
day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers
happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the
customer needs it. Outsourcing customer support
allows companies to maintain an around-the-clock service team
managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet
of their operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts
lets companies benefit from a bigger source of talent from all over
the world. At the same time, companies that outsource
customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders
can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the
best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their
satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous
and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is
a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great
customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each
outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer
support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets
with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for
either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts.
Some global brands are happy to have their customer
support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the
top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and
increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer
engagement services, with clients included in the top 2000 companies
worldwide. At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
wanted to change the customer experience
by applying a personal touch to customer care. The company is now
Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos
value the fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business
optimization strategies, and front-office
customer support. It also offers back-office services such as
finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service
provider. It operates in 80 countries and employs more than 330,000 agents
speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and
location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing
agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual
support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the
next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for
clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing
solutions within the client’s time zone. In addition, InfluX creates specialized
customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore
problem of mismatched time schedules between clients and outsourcing
companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business
process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat,
or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer
support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT
outsourcing companies that provide IT services and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer
top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
across the USA. It employs more than 60,000 remote agents
in the U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a
network of service partners to provide the
needed customer service experiences. In addition, the Arise
Platform helps companies lower expenses. As a result, Arise clients report an average
25% reduction in contact center service total costs,
which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for
your customer support outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource
companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to
customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent,
but also the best equipment and training to prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth considering options
beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday
apr 05 table of contents if you re looking to
improve customer experience or optimize your operations it s worth
considering options beyond your own company today outsourcing
customer support to one of the top call center outsourcing companies
is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while
significantly improving the level of customer satisfaction let s
have a look at those bpo companies that take the
top positions in the industry discuss what makes them stand out and go through the main tips for choosing the
right call center why outsourcing a call center creating a positive customer experience
is the main priority for most companies with so many competitors offering similar products and services in today s marketplace it
can be challenging for any particular organization to stand
out and attract new customers additionally modern customers are ready
to pay more if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors by boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing
the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making
it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware is a
leading customer support provider with headquarters based in the usa with call centers spread across four continents the core areas of
expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data
annotation data entry helpdesk back-office support etc since
helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging
from small firms to renowned brands at helpware people come first and it pays off the
needs of employees are the main priority and it shows in their work as they provide
exceptional service pros applying a customized approach to
recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different
businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to
businesses of different sizes they specialize in providing technical support
and customer support services to businesses operating across diverse industries including property management e-commerce tourism
healthcare hospitality and fintech xact has partnered with nice
incontact since 2005 leveraging their cloud-based contact
center toolkit to ensure the utmost data security for
their clients pros providing a personalized 24 7 telephone
answering service ensuring service continuity through their fail-safe automatic transfer switches ats
which seamlessly switch to an alternate power source during power outages
3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center provides a
fully-managed virtual assistant experience that helps entrepreneurs and small and
medium-sized businesses scale by delegating laborious
and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
outsource solutions that are affordable and enable businesses to level
up and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing services including
back-office support and staffing solutions with great
potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with
a global presence spanning the united states the philippines
and india this american call center has established itself as the preferred outsourcing provider for inbound and outbound call center
solutions sought after by major corporations pros a decade-long track
record of providing customer support across more than 30 domains 24 7 customer
support with an impressive 98 9 positive
feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team
with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end
solutions including crm tools it infrastructure fulfillment and
telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized
correspondence pros providing an in-house it development team that eliminates the need for
multiple vendors 6 answerforce this is proud of being on the list of five star call centers providing a range
of professional call and chat answering services virtual reception services appointment scheduling and more answerforce has experienced call center agents
at its disposal that are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small
and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of
clients within particular industries which allows answerforce to provide highly
tailored and effective services to their clients integrating with
the client s workflow software this enables businesses to manage their customer interactions
efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250 businesses
worldwide however what makes this provider stand out is its unique locations in addition to popular bpo destinations like the united states india and the
philippines the company has offices in pretty exotic countries like el salvador jamaica morocco
and colombia with 22 locations in 10 countries
fusion is capable of delivering call center services in over 40 languages pros by
strategically locating its offices around the globe this company is able to offer
24 7 customer support across multiple time zones making it easy
for customers to get the help they need whenever they need it a diverse workforce and multilingual capabilities enable them to provide
support in various languages making their services accessible to a wide range of customers the
outsourced customer service of this provider is reasonably priced that varies
depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer
support company with a multinational team that provides inbound and outbound services and back-office customer
support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to
quality and security is paramount supportyourapp is pci dss compliant and adheres
to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing
any data leaks they take great care in protecting sensitive
information and clients can trust that their data is safe streamlining
the integration process with the help of their dedicated integration department providing their clients with a crm solution that
integrates incoming calls chats and emails into one system and implementing
ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider of innovative service solutions to different businesses
across various industries they offer a range of services including customer service tech support back-office solutions interactive voice response ivr
services telecom billing solutions and software development solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred choice
for businesses seeking a perfect blend of flexibility and quality in their services pros
adhering to turnaround times ensuring that clients
receive their services in a timely and efficient manner empowering their call centers with a robust cisco network which enables vcall global to offer
seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is
always maintained 10 call masters bpo the company
provides inbound and outbound call center services as well
as remote administrative solutions such as data entry appointment setting reservation services etc their streamlined workflow and
marketing automation ensure that important phone calls are never missed with their expertise and
dedication they can help businesses resolve customer queries
acquire leads and enhance administrative business processes too pros enabling businesses to easily
scale up or down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call